How to engage employees using Gamification in BPO?


Why do BPOs need engaged employees? In the customer-centric culture of BPOs, an engaged employee will lead to customer satisfaction and retention. The enthusiasm of the employee will reach the customers. It is challenging for any organization to keep employees engaged day in and day out. Ultimately, it needs to come from within. Gamification is a brilliant way to bring about long term engagement and positive behavioral change.

Here are the top 3 ways to engage employees using Gamification in the BPO industry,


1. Capability-based goals

While it is great to aim high and applaud the top achievers, large scale engagement requires motivated employees at every performance level. Employee gamification platform achieves this by allowing multiple KPIs to be measured in a transparent and engaging way.

2. Mentorship

Gamification balances out competition and collaboration beautifully. Being a mentor in a gamified environment is the best feeling because it makes you feel like a part of something bigger than yourself

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